Question 1

How do I contact you or speak to a customer representative?

Accepted Answer

If you feel the need to communicate with us directly for more enquiries, you can reach us via any of the platforms provided on the Contact us page.

Question 2

How do I receive the Newsletters?

Accepted Answer

By receiving our newletters, you will be the first to hear about our latest news, offers & sales. To join, simply enter your email in the box at the bottom of our homepage here. If you have placed an order with us, your email will automatically sign up to our newsletter. If you wish to stop receiving our newsletter, click "unsubscribe" at the bottom of one of our emails.

Question 3

What if the product I want is soldout?

Accepted Answer

In the case of your desired product being soldout, you can reach us via mail (bimbleezapparel@gmail.com) for more information on restock possibilities/date.

Question 4

What is your shipping policy?

Accepted Answer

For more information about our shipping policy, click here.

Question 5

How long will my order take to get to me?

Accepted Answer

Orders typically ship within 2 business days of receipt during non-peak times/seasons. Upon shipping, you will be notified by email with a tracking number. In peak seasons (thanksgiving through end of january or other seasonal sales), please alllow 3 to 5 business days for your orders to be processed. Your order will get to you within 5 to 7 working days post-shipping.

Question 6

Can I return my order after delivery?

Accepted Answer

Our Returns Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
For more information on eligibility for returns, click here.

Question 7

Where do you ship from?

Accepted Answer

Most of our store products are shipped from Istanbul, Turkey.

Question 8

Size guide; what size should I order?

Accepted Answer

For clarity on the size that will suit you, see image attached.

Question 9

Where do you get your items from?

Accepted Answer

Majority of our store items are produced in Turkey. However, our third-party items production locations may differ.

Question 10

Do you ship internationally?

Accepted Answer

Yes we do

Question 11

How do I track my order?

Accepted Answer

Upon shipping, you will be notified by email with a tracking number.

Question 12

Are my payment details/data secure?

Accepted Answer

Yes. For more information, see the privacy and safety section on our store policy page. 
 
Alternatively, go to the bottom of the page you're in,
On EXPERIENCE section,
Click STORE POLICY,
Then scroll to PRIVACY & SAFETY for more information.

Question 13

What are your payment options?

Accepted Answer

- Credit / Debit Cards
- PAYPAL
- Offline Payments
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Bimbleez

FAQ

Frequently asked questions