FAQ
If you feel the need to communicate with us directly for more enquiries, you can reach us via any of the platforms provided on the Contact us page.
By receiving our newletters, you will be the first to hear about our latest news, offers & sales. To join, simply enter your email in the box at the bottom of our homepage here. If you have placed an order with us, your email will automatically sign up to our newsletter. If you wish to stop receiving our newsletter, click "unsubscribe" at the bottom of one of our emails.
For more information about our shipping policy, click here.
Orders typically ship within 2 business days of receipt during non-peak times/seasons. Upon shipping, you will be notified by email with a tracking number. In peak seasons (thanksgiving through end of january or other seasonal sales), please alllow 3 to 5 business days for your orders to be processed. Your order will get to you within 5 to 7 working days post-shipping.
Our Returns Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For more information on eligibility for returns, click here.
Yes. For more information, see the privacy and safety section on our store policy page.
Alternatively, go to the bottom of the page you're in,
On EXPERIENCE section,
Click STORE POLICY,
Then scroll to PRIVACY & SAFETY for more information.